Shipping policy

Do you offer free shipping?

Yes! We offer free standard shipping within the U.S. for all orders over $50. For orders below $50, a shipping fee of $9.9 will be calculated at checkout.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard shipping within the U.S. usually takes 3–7 business days depending on your region. You’ll receive a tracking number via email once your order has shipped.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping times vary by destination, generally taking 7–15 business days. Please note that customs fees, duties, or taxes may apply and are the responsibility of the customer.

What if my order arrives damaged or missing?

If your order arrives damaged or incomplete, please contact our support team within 7 days of delivery. We’ll make it right with a replacement or refund as quickly as possible.

Where do you ship from?

All orders are shipped directly from our U.S. fulfillment centers, ensuring fast, reliable delivery and strict quality control for every VITAFACTOR product.

Tracking your package:

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.